Privacy & Dignity Policy...

With respect to the Organisationís service usersí PRIVACY is defined as the right to be left alone or undisturbed, and free from public attention and intrusion into their affairs. Additionally, DIGNITY is achieved when the service user feels that they are treated with respect and valued as an individual. This Policy summarises the philosophies and arrangements within the Organisation that ensure that these outcomes are achieved:

  • The fundamental objective of the Organisationís Care Service is to empower the service user to remain in his / her own home and to provide a customised package of assistance and support to enable this to be achieved. The service user is viewed as a unique, autonomous individual. In this respect Care Services will be tailored to support and maintain his / her independence with due regard to issues of privacy, and maximising the dignity of the service user. A significant contributing factor here is to encourage the service user to do as much as they can for themselves, within limits of mobility, disability and other relevant physical factors.
  • In encouraging the service user to do as much as they can for themselves the Care Worker will remain sensitive to the issues where the privacy and dignity of the service user need to be respected. In particular, the following principles will be observed when delivering the Care Service:
    • Service users will be treated courteously at all times and will always be addressed in the manner and by the name of their choosing. This will be noted in the service user Care Plans.
    • Care Workers will remain sensitive to appropriate personal issues of the service user and his / her family or relatives. In particular, issues of race or ethnic origin, creed, culture, colour, religion, age, gender, political affiliation, parenthood, disabilities or sexual orientation will be respected in accordance with the principles of the Organisationís Equal Opportunities & Diversity Policy (Policy No 106).
    • Care Service delivery will be achieved in such a way as to be non-intrusive, and to respect the privacy, lifestyle and dignity of the service user. This is considered to be particularly important for the following activities:
      • Entering the service userís home, including key-holding
      • Entering rooms within the service userís home
      • Assisting the service user to feed
      • Assisting the service user to wash or bathe
      • Assisting the service user in matters of toileting and continence
      • Assisting the service user to dress / undress
      • Assisting the service user with the care of teeth and nails
      • Assisting the service user to take prescribed medication
      • Where the service user may be HIV+
      • Moving and assisting the service user
      • Assisting the service user with personal planning matters
      • Assisting the service user with shopping and other social activities